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As the field of Conversational AI evolves, the role of a Conversational Designer becomes increasingly vital. But what does it take to excel in this dynamic domain? Drawing from the wisdom in our ebook “How to be a Great Conversational Designer,” let’s dive into the essentials of becoming a proficient conversational designer. You can get […]
Introduction The digital world is evolving, and so is the way we interact with it. Mastering Conversational Design stands at the forefront of this evolution, bridging the gap between human communication and digital experience. But what exactly is Conversational Design, and how can it transform our digital interactions into something more meaningful and intuitive? What […]
In this post we will explore ‘Understanding the Differences: Conversational AI vs Generative AI’. In the rapidly evolving landscape of artificial intelligence (AI), two terms that often crop up are ‘Conversational AI’ and ‘Generative AI’. While they may sound similar, they serve distinct purposes and have unique applications in our digital world. Let’s demystify these […]
Hello, decision-makers and business leaders! Amidst your daily tasks, let’s pause to clarify a trending topic in technology: Large Language Models (LLMs) in Conversational AI. These AI systems, often portrayed with a touch of science fiction doom, are powerful, practical tools shaping our digital landscape. Enjoy our post ‘Understanding Large Language Models’. Understanding the Hype […]
In the digital age, chatbots have become indispensable tools for efficient and effective communication. But what truly sets apart a meaningful chatbot conversation from a mere exchange of words? Let’s delve into the crucial elements that make chatbot interactions not just successful, but also memorable and engaging for users. 1. Resolution-Centric Approach: The Heart of […]
This afternoon, I decided to dive into a little exercise, exploring the way various UK Energy company chatbots have been deployed. Let me tell you, it’s been quite an eye-opening experience! Why you might ask? Well, I was originally looking to test lots of customer service-driven chatbots and analyse the similarities and differences – I […]