What makes a Chatbot conversation meaningful?
The outcome… A meaningful chatbot conversation is one that achieves… 👉Successful resolution of the user query The primary measure of a meaningful conversation is whether the user’s questions or issues are resolved satisfactorily. This means the chatbot should provide correct, clear, and complete answers or solutions. 👉Efficiency and Time-Saving A meaningful interaction is one where […]
To Bot or Not: The E-Commerce Dilemma with Conversational AI
For e-commerce business owners, understanding the current landscape and the potential of emerging technologies like Conversational AI is crucial. This technology, central to the ongoing transformation in online customer interaction and service, is not just a fleeting trend but a significant shift in how businesses engage with customers. Yet, surprisingly, many e-commerce platforms are hesitant […]