Building better bots using Amazon Connect

This course will show you how to enhance the caller experience in your Amazon Connect call center using a custom chatbot created using Amazon Lex. Amazon Lex is a service that enables you to build highly engaging user experiences and lifelike conversational interactions. You will be able to review the contact flow of your Amazon […]

Introduction to Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. This course introduces you to the service, including how to create a bot and deploy it to different chat services. We also review use cases for the service.