Contact Center AI: Conversational Design Fundamentals

Welcome to “CCAI Conversational Design Fundamentals”, the first course in the “Customer Experiences with Contact Center AI” series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences […]

Manychat Free Video Course

Everything you need to know to grow your business, from building your first chatbot to SMS automation—and beyond. Instantly access on-demand videos. Learn at your own pace. Grow your business.

Conversation Design for WhatsApp

Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as well as the fundamentals of good conversation design. This course was developed in partnership with Haptik. Haptik is an Enterprise CX Platform driving the world’s transition to AI-powered conversations. It transforms the way […]

Introduction to Conversation Design

Get a basic understanding of how AI Assistants work and become familiar with the workflow of designing conversations. Train your skills right away with practical exercises. The intro course is a great stepping stone to CDI courses in Conversation Design, Conversational Copywriting, and AI Training.

AI Trainer Certification Bundle

Learn how to turn data into understanding. In this course, you will focus on how to train language models, implement dialogues, and continuously improve the performance of AI assistants. The AI Trainer turns data into understanding. You take human-centric designs from your team members and implement them in the Assistant. During implementation, you add training […]

Conversational Copywriter Certification Bundle

Learn how to turn words into resonating dialogue. You will focus on bot personality, psychology, and learn how to excel at the expert rewrite. After completing this course, you will know how to support the conversational team, and take conversation design to the next level. The Conversational Copywriter turns words into dialogue. They work closely […]

Conversation Designer Certification Bundle

Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, and long-tail design. Principles in this course can be applied to every conversational interface. Conversation Designers focus on human-centricity, sample dialogue, flowchart design, user testing, and hand-overs. The Conversation Designer maps the flow of the conversation and turns […]

Introduction to Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. This course introduces you to the service, including how to create a bot and deploy it to different chat services. We also review use cases for the service.

Introduction to Conversational AI

The use of AI in consumer and enterprise environments is exploding—and conversational AI is leading the way. Conversational AI is part of the intelligent automation spectrum of technologies used to digitize and transform operations, customer support, sales, and interactions with enterprise technologies. In this course, instructor Ian Barkin puts it all into context, situating conversational […]