Building better bots using Amazon Connect

This course will show you how to enhance the caller experience in your Amazon Connect call center using a custom chatbot created using Amazon Lex. Amazon Lex is a service that enables you to build highly engaging user experiences and lifelike conversational interactions. You will be able to review the contact flow of your Amazon Lex chatbot and see how design changes impact the chat experience in real time.

In this course, you will learn to:    

  • Explain the basics of chatbot design in Amazon Lex.     
  • Explain the chat conversational structure used in Amazon Lex.     
  • Review conversational interfaces incorporating natural language interactions.     
  • Analyze the conversational flow and natural inputs.    
  • Describe the steps to build and test a custom chatbot using Amazon Lex.

Course Curriculum

About this course
What is Amazon Lex?
The Basics
Enter Coffee Bot
Conversation: Flow
Conversation: Information
Conversation: Goal
Conversation: Test
Conversation: Clarification
Validating input
Practice Activity
Test your understanding