This course will provide you the know-how to create amazing conversational experiences. You’ll learn how to design good user experiences for voice and chatbots. This course is perfect for participants who have prior bot-building knowledge and want to level up conversation design skills. It gives insights into the principles that can be applied to every conversational interface.
Course Curriculum
Getting started!
Chapter 1: Intro
Chapter 2: Quick start Conversational AI
Chapter 3: Conversation Design Practice
Chapter 4: Designing Conversations
Chapter 5: Designing for Voice and Phone
Chapter 6: Process Models
Chapter 7: Outro
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