Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, and long-tail design. Principles in this course can be applied to every conversational interface.
Conversation Designers focus on human-centricity, sample dialogue, flowchart design, user testing, and hand-overs. The Conversation Designer maps the flow of the conversation and turns knowledge into a human-centric conversational flow. They make sure that people feel understood and have a good experience with the chatbot or voice assistant.
- Online access to all CDI certification courses and learning materials (130+ video lectures)
- New lectures added frequently Examples and hands-on advice
- Quizzes to test your knowledge
- Downloadable templates and canvases
- Deep knowledge of a proven workflow
- Clear understanding of developing conversational AI
- Access to CDI-exclusive live classes with industry experts (for 1 year)
- Discounted admission to all CDI events
- Access to the CDI alumni network and invites to virtual events
- Exclusive alumni perks