Fundamentals

• What is Conversation Design?

• Psychology of Conversations

• Understanding Scenarios

• How to Write Prompts

• How to Write Bot Introductions

• Turn-taking

• Explicit & Implicit Confirmations

• Acknowledgements

• Prompt Verbosity

• Jenga Technique

• Discourse Markers

• Error Handling

• How to Present Lists

• Add Variety

• Task Failure

Workflow

The Conversation Design Worfklow

• Explore Tech

• Explore Operations

• Identify User Personas

• Why Create a Bot Persona?

• How to Create a Bot Persona

•Chatting Style

• Identify Use Cases

• Conversation Design Canvas

• Setting the Scene

• Sample Dialogue

• Expert Rewrite

• Wizard of Oz Testing

• Intent Recognition

• Repair Flow

• Where to Use Bots

• Bot Scorecard

• Acknowledgements