Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This course is the starting point for both managers and functional teams wanting to learn about creating great chatbots and voice applications.
This course is for both managers and functional teams. It shares the CDI maturity model, the CDI integral framework based on mindset, skillset, culture, and systems, and the CDI Conversation Design Workflow that is helping teams around the world create human-centric and inclusive conversational experiences for both chat and voice applications. Then for each step in the workflow, you’ll learn what the step is and why it’s important, as well as an overview of how to do the step, and key considerations.
- Online access to the Conversational AI Workflow course for 1 year
- New lectures added frequently
- Examples and hands-on advice
- Student workbook for guided note taking
- Practical exercises and assignments with answers
- Quizzes to test your knowledge
- Downloadable templates and canvases
- Deep knowledge of a proven workflow
- Clear understanding of developing conversational AI
- Access to CDI-exclusive live classes with industry experts (for 1 year)
- Discounted admission to all CDI events
- Access to the CDI alumni network and invites to virtual events
- Exclusive alumni perks