• Introducing this course

• Leveraging ChatGPT in the CDI Workflow

• Operation - Using ChatGPT to discover your use cases

• Technology stack – Using ChatGPT to understand how to build your use cases

• Audience – Using ChatGPT to understand your audience (customers, patients, employees, citizens)

• Persona – Using ChatGPT to develop a winning personality for your AI Assistant

• Personality content – Using ChatGPT to come up with creative personality content that builds rapport

• Mentalize – Using ChatGPT to mentalize the context of your use case

• First draft – Using ChatGPT to create a first draft for your dialogue

• Designing a prompt – Crafting the prompts that give winning output

• Create variations – Using ChatGPT to create variations that make your assistant come to life

•Prompt chaining – how to enrich the output by linking prompts together

• Training phrases – how to use ChatGPT to create training phrases that improve cognition, rather than hurt it

• Cleaning up training phrases – how to clean up training phrases so that we can use them to train our model

• Out of scope content – how to use LLMs to deal with out of scope content